A site is being blocked incorrectly by BT Parental Controls. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Low on minutes, data or texts? Just add one of our bolt-ons. The GoHenry pocket money card is a smart solution for managing your child's money and giving money to children, through an allowance prepaid card. 2. The latest firmware for the SmartHub 2 is: v0. Parental controls required on BT TV even though they're set to off Go to solution Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. You’ve got smart dual-band wireless The BT Home Hub 4 uses Smart Wireless to connect to the best signal on either the 2. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. There are two PINs: one for parental control and one for payments in BT Player. See I've forgotten my PIN Change your parental control settings. Look for “DNS SETTINGS” or something similar – it may be. Non-BT business hub or router: It's preferable that you use a BT Business Hub. . g. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. This beefy mesh system offers multi-gig WAN and LAN ports and comes with basic parental controls, but you can subscribe to Netgear’s Smart Parental Controls if you require age-based web filters. They remain OFF. The default PIN is 1234. Full Fibre 900 with Halo 3. 168. I may need to just buy another router and try to find one that fairly closely matches the specification of the BT smart hub I have today. Good morning, thank you for the response! I have full fibre 500 I do indeed have the digital voice phone however, the phone is never actually used as we have our mobiles so I’m not really bothered if it doesn’t support the. Here’s our BT Smart Hub review. 2. You have had too many unsuccessful attempts to login. Press then go to (Settings) (at the top right of your screen) and select Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. Type 192. 16. A scan will show all available SSIDs on the band that is currently in use. Then select Lock on the menu. . I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. BT Sport; Mobile Plusnet Mobile; Sim only deals. BT Sport; Mobile Plusnet Mobile; Sim only deals. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads,. Flexible and affordable sim only deals with no contract. I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. TV Content including BT Sport. Smart Hub 2's new addition will make parents feel like online gods. 02. Check the instructions that came with your router for how to do. 1. Parental controls wont turn off. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. I have a slight concern also that the other BT. Hi folks. Choose your child’s device below to find step-by-step instructions on setting up parental controls. or call 08454 123 662 from any other device. ThatÕs why we include BT Parental Controls free with all our broadband packages. Open a search engine of your choosing. Filter harmful sites and easily manage how much time they spend on apps like YouTube, Roblox, SnapChat and more. 5. i tried to change it back and it didn''t work. Get started today. Help & supportBT Parental Controls. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. 2. Our network reaches over 99% of the UK, so we've got you covered. Simple. I've tried rebooting the smart hub and trying in a different browser but there's no chang. browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. I also tried deleting parental controls (not just switching them off), waiting over 24 hours and then reactivating. Scroll to Parental Controls. Assuming your region is correct select Next. Prior to this they worked without fault. As they use the same technology, if you have both services active and you attempt to visit a website that exists in both the BT Parental Controls. You can then set up your BT Smart Hub. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. Explain why you are setting parental controls; to keep them safe. So, it can be hard to keep up. Month 4 from £32. I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. Banda. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. Your hub might need to update its software. This has been the case for at least 4 weeks. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this? I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. How to return the 4G Mini Hub. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. How about you try respecting your parent's rules. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. This is usually found in your mobile settings. 02. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. You can google how to do this. BT Parental Controls allow you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot. BT BT include parental controls within their broadband package. . 3. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. BT Virus Protect Download it on your device so you’re protected whenHello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. The same firewall and BT Parental Controls from the company's previous models are also included, so you can restrict web access if needed. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although it's likely. BT Parental Controls and BT Web Protect are two separate products which protect against different types of online threats and you can have both services switched on and working at the same time. For new box owners on BT Broadband usi. Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting. 4GHz channel has a throughput of 289Mbps. I moved into my new home on the 15th July and had my broadband (FTTP) connected up on the 26th July. Hub firmware version is v0. How to turn off BT Home Hub Smart Setup. I went through 3 of those and to no avail. Parental controls for Apple, Android and other devices. BT Home Hub 4 and. Page 4 Aerial cable HDMI cable (not supplied) (connect to TV) BT Smart Hub Power supply cable (use power cable provided in box) Ethernet cable (connect your Hub to your TV Box) Page 5 Your remote Your remote uses Bluetooth to control. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. Options. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. BT Complete Wi-Fi – Performance. BT Smart Hub and Ultrafast Smart Hub - switch on access controls. My BT broadband parental control is suddenly broken for more than 1 week now. 2. At this stage, you’ll be asked to enter your admin password. I have a brand new Smart Hub2 received this month after moving house. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Open the web browser on any device, preferably a PC or laptop, and type 192. Bills & Packages; BT Groups. Home phone including Digital Voice; BT Mobile; Email. on 11-05-2020 03:27 PM. Select Quick Setup Wizard. You’ll be able to restrict the devices that can connect wirelessly to your Hub, enhancing the security of your Hub’s wireless network. . Trouble is, I can't see. If you’ve lost the password. To find out how to use it, just click on the dropdown for your Hub. I've put the BT Business hub back in situ and changed the DNS to the Open DNS numbers but i'm getting the same problem, it works on a normal tab. e. Page 5 Whenever you connect a device to your Hub for the first time, your They’re on the back of your Hub. BT Parental Controls and BT Cloud. Help & supportI got BT Broadband set up last Tuesday. From the app, click More then select Your wi-fi network. . How to access the Smart Hub Manager. To manage your settings, you need to log on to your BT account online. Tab across to profile > Settings. You will either need to wait and see if this is fixed with a software update sometime in the future or you do as was suggested in message 9 most o The premium is £5. this Black Friday. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. Help & supportThanks , will give that a try and report back. There are two PINs: one for parental control and one for payments in BT Player. 168. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. . BT Parental Controls help keep your children safe online. Parental controls not working. My trying to setup parental controls to limit my kids computer & phone usage. 5. Step 2 – On the Apps screen, select Settings. Includes BT Virus Protect and a BT. pausing the internet for your children during mealtimes or after bedtime). g. So if anyone has a more elegant solution then. They were working fine before. 4GHz or 5GHz band, depending on. Coverage checker. TV accepts this on manual, but still fails at gateway (tried 192. Use a wired connection. Are you a business user? BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. Re: BT Hub Blocking Access to a Website. We regularly release software upgrades for our Hubs. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Re: Whole Home Mini Disc Wifi Extenders and Parental control. 4GHz or 5GHz band, depending on. Thank you! All done, just need to figure out all the unknown devices on my network… assume they’re all the apple products as none of those areBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Parental Controls not working My wife and I have successfully used the BT App to control the internet access for our teenage son, especially at night. BT Parental Controls help keep your children safe online. To check if your Content Controls are active at any time, just repeat steps 1-5. 168. For BT Access Control to work you need to switch it on. You can get BT Parental Controls by accessing them through your My BT account. The ideal parental control companion. BT introduces internet filter for all devices. We regularly release software upgrades for our Hubs. We would appreciate it if you could take a couple of. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Parental controls wont turn off. 6. Can you confirm that is your BT Mobile parental controls that you are trying to turn on,. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. 5. FREE Broadband Extras: The stylish BT Smart Hub 2 with all fibre plans - The UK's most powerful wireless router (also enables you to pause/control individual device access to the internet - which I found to be very useful as a parent), BT Virus Protect with Norton Security - Safeguard up to 15 of your devices from viruses, phishing & other. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. 3MB/sec by a 10MB/sec margin, and its. Keith_Beddoe. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Please can anyone advise if there is a way to have parental controls using a BT smart business hub? I've used a helpful post from the forum to set the hub up and it's all working, but I can't seem to find any posts about parental controls. Bolt-ons. Flexible and affordable sim only deals with no contract. Parental Controls is free with your. 3. Parents be aware that the latest firmware update has removed the ability to manage access control in Home Hub 2. this is driving me and my family mad, as each time we do reboot it, the message comes up about setting up our Home hub and Parental Controls. 1. We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. Total Security: HomeCareTM provides personalized features, including Parental Controls, Antivirus, and Quality of Service (QoS)* to ensure a safer online experience. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Thanks Neil Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Mini Hub switch pdf manual download. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. 99 a month, or £53. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. But also let them know that they can talk to you to discuss why certain settings are in place. By phone: call 1818 from the EE device you want to remove or apply parental controls to. Folks, Just joined BT and am disappointed by the Parental Controls. Release the Reset button and wait for the Broadband light to glow green. 168. Use your parental control PIN to control access to programmes with an age rating. Yup, using the MyBT app parents can pause the internet for. If this works, restart all your devices and then connect them again. 1. Once activated, you will then be able to change your filter level to. Prices and terms subject to change during the contract term. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. The Account Holder needs to set up and maintain this service. com, reset hub, phoned bt customer services, but nothing works. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. I have restarted the Smart Hub but still does not work. Flexible and affordable sim only deals with no contract. Packet loss will happen if the cable connections are incorrect and the connection is loose. Select the times. (7 pages) Switch BT smart hub User Manual. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. The more savvy visitors have worked through this, but to avoid anticipated stress when the main holiday season starts. They work by stopping your device accessing 18-rated content on our network. 1. • Control your Kids internet access with touch of a button. Here s what s in this guide What s in the box 2 Get to know your BT Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 BT Smart Hub Power cable and plug (in two parts) Filter Broadband cable (grey ends) Wireless. Re: Parental Controls. There are many differences between a Smart Router and a Smart Hub. 24 month contract. Archive Staging. 5. Our app alerts you when there’s. Enter your BT hub admin password. A site is being blocked incorrectly by BT Parental Controls. The second. Distinguished Sage Mark as New; Bookmark; Subscribe;. You may want to keep your Mini Hub plugged in to make. 4GHz or 5GHz band, depending on. BT Employee. Peel off and apply the pre-paid returns label on top of the original mailing bag label. Recordings are only available to watch on the TV box on which they were recorded. BT Fibre broadband. That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. It can handle 1 Gigabit internet connection speeds, and has optimized traffic algorithms for gaming devices. With a built-in hub to control IoT devices (ZigBee/Bluetooth/WiFi), and. TV Packages. I have done so a number of tim. As was previously mentioned you don’t need to switch off the firewall you just need to switch off the 5ghz network on the Smarthub. Type 192. Unless of course you have the extra BT Complete Wif black disc, as that only works with the smart hub 2. When I login online it says Parental Controls are active, although they’re not! Hence my kids have access to anything (mind you,. Do I need to g. Important!With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. . Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT PlayerADSL/Copper broadband. this post relates to Parental Controls. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. Click on the device from the list. Teenage son is still able to access sites blocked. Next, select the first device that you want to control and choose the days and times for which you want to set limits. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. 10-04-2021 11:58 PM. Learn how to get the best wi-fi performance at home >. You have had too many unsuccessful attempts to login. . Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn them back on slide the. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. You have been temporarily locked out. 99 for the year, and adds more sophisticated functionality to both security and parental controls, the latter being quite basic and mainly manual without. You can also select Settings from your remote control, Home Menu or with voice control. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. 28. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. 3. The only solution I can see is unplugging and hiding the BT hub overnight but this is a pain to remember to connect it each morning. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. For example, you can control your children's internet use. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. If your device supports WPS, press the button on your Hub –. More about parental controls and payment PIN. It might also be worth switching the Wi-Fi off on the iPhone and then back on again to make sure that it’s connected to the 2. Do I need to g. I am trying to override a blocked site but BT. Unfortunately there is. 65% of young people aged 11-16 are in favour of the. Please would someone post the fix in words as an answer to this. 5. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. 254 in a web browser to open BT Hub Manager. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. indd 4 06/06/2017 11:48BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. Before you go ahead, check out our tips for improving your wi-fi at home >. Using BT TV. g. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. I can still turn off Parental Controls by fully logging in etc, although the original feature worked well. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Home phone including Digital Voice; BT Mobile; Email. Hi, Thanks for posting, and welcome to the community. Let’s set up your TV Box and remote. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. BT Parental Controls help keep your children safe online. Tap Devices in the bottom menu bar. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. From reading all the Q’s about this on this forum and the B. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. Bolt-ons. Are you a business user?We’ll email or text you when your broadband is ready. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. Mobile. 1. BT Parental Controls. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. . Hello , Newbie here. The issue I'm having is tha. The. Home setup, Wi-Fi & network discussions. We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. Includes BT Virus Protect and a BT Smart Hub. . Children's experiences online are unique and constantly changing. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. This network-based filter covers all internet-enabled devices connected via the BT Hub in the home – such as desktop computers, laptops, games consoles, smartphones and tablets. Assemble the power plug (by sliding the two parts together), connect the power cable and switch on at the socket. BT Sport; Mobile Plusnet Mobile; Sim only deals. Enter your BT hub admin password. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. If you delete your account – your settings will be lost. So I switched controls off for a while. We regularly release software upgrades for our Hubs. 27. Pause WiFi on individual devices or a group. Next, select the first device that you want to control and choose the days and times for which you want to set limits. Once you save the change it can take up to half an hour for BT connect to your. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. Bills & Packages; BT Groups. Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. Temporarily turn off parental controls. There are two kinds of PIN for BT TV. Most new devices work well with dual-band wi-fi. Set up the Wireless Accces Point to have the same SSID and password as the SmartHub. That will clue him in on your activities, and you wont be able to completely hide. . Reply. You can then manage your BT TV account and change your Netflix plan. . Download the app and connect it to your camera to: - get sound and motion alerts straight to your phone, so you’ll be the first to know when something happens. In my conversations with BT Tech, they have said it is showing i do not have Parental Controls switched on and have not been able to tell me what the problem is. Bolt-ons. My family is growing up and I'm becoming more concernedI got BT Broadband set up last Tuesday. Use your parental control PIN to control access to programmes with an age rating. 1. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. But on the PCs I have changed the DNS settings to family shield with openDNS. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. BT’s parental controls offer tight restrictions on what your child can see online. Low on minutes, data or texts? Just add one of our bolt-ons. Sign in to My Account and then select Manage account and Settings & PINs to see the settings for your viewing PIN. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. YouTube or site related to alcohol) my access is blocked with the message “site has been blocked by BT Parental Controls because the account holder has Light filters on”. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. 168. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. There is obviously a software problem with the access controls on the new hub which has also been reported on other threads on the forum. The Account Holder needs to set up and maintain this service. You can change it at any time.